Email Support
You can send an email to info@richprize.net
This is the only official email contact for direct contact with support. If your problem is not urgent or requires a detailed review, email us and get help. Requests are considered on a first-come, first-served basis. The average response time is 12 hours, but our experts may be slower to respond during busy periods.
To get the quickest and most informative response possible, there are a few guidelines you should follow:
- Send emails only to an official email address;
- Use the email address you provided when you set up your account;
- Do not reply to promotional emails;
- Do not create multiple discussion threads;
- Describe the problem in the subject line in a few words;
- Provide details in the text and attach screenshots if necessary.
Also, be polite. Do not forget about the norms of communication. Do not be rude or insult the administration, or your account can be blocked.
Chat on the Site
Going to the support service, or clicking on the button for online chat, you will get to the chat window. Here you can ask a question and get an answer as quickly as possible. This way of communication with the support team is suitable for solving simple problems in cases when it is necessary right here and now.
The average waiting time for an answer in the online chat is from 1 minute to 1 hour, depending on the workload of the support team. Therefore, do not close the page. As soon as an operator is available, he or she will answer you.
FAQ
Before you send your question to support, make sure the answer isn’t below. We’ve prepared a brief FAQ here that provides basic information on the most common questions.
Can I register twice?
No, it’s against company policy. Each user is allowed to have only one account.
What should I do if I forgot my account password?
In this case you can use password recovery form, which is available during authorization.
Can I bet on cricket?
Richprize has dozens of cricket events available in the sports betting section. This is one of the main areas.
How to make a new bet?
To do this, select a particular event and add one or more odds to the coupon. Then you need to select the type of bet, specify the amount and confirm the prediction.
Can I cancel the withdrawal?
Yes, you can cancel a transaction you have created recently if it has not been automatically processed yet.